Service Design Manager

Job Category

Job Experience

Job Location

Expiration Date

13 Jul 2018

Through an international network of local IP firms, Valipat provides structured, secure and effective IP administrative services, to IP attorneys in corporate legal departments or law firms. With 145+ people located across Belgium, Scotland, France, England, Germany and the United States and with the support of a sophisticated web platform, Valipat is a leader in its field and has ambitions to develop new services.

To sustain its growth, Valipat is looking to recruit a (m/f):
 

SERVICE DESIGN MANAGER
Intellectual Property

 

Job description

With your team of two people and with a direct report to the Chief Product Officer (CPO), you are responsible for completing on time and on quality multiple client-offering improvement projects. You support 4 IP-focused business units and deliver an intensive, long-term, project roadmap with around 50 projects in the pipeline.

More specifically, you:

improve the company’s service offering and competitiveness by:

  • analyzing competitive landscape and anticipating environment evolutions through dedicated market research;

Propose and deliver new services or improvements to existing services implying:

  • creating a business case and clearly defining business objectives for each project
  • taking full ownership of projects to ensure on-time and on-quality delivery, with a hands-on approach
  • analyzing the legal environment in cooperation with the legal department and implementing accordingly
  • anticipating IT constraints and collaborating with IT to deliver the required functionalities
  • leading change management with customers, support functions (such as Marketing, Business Development, Client Care, Finance, Accounting, Quality, IP Legal, HR), internal operations and suppliers

Additionally, you: 

  • define the organization and objectives for the service design department, including HR resources and skills;
  • coordinate all company roadmaps and participate in their definition;
  • supervise the availability of any project-related information, define and implement the associated governance, define and populate the project management monitoring system, coordinate any global roadmap or specific project evolutions and organize the communication internally and externally if required;
  • pro-actively collaborate with Quality department in developing quality awareness and complaint management within the department;
  • strengthen the team spirit and contribute to sharing best practices across the Company.

Profile

  • Extensive experience in the management and administration of projects
  • Experience with Lean methodology and DMAIC project methodology
  • Excellent ability to quickly understand requirements of the business to ensure effective delivery
  • Expertise with Microsoft Office suite, especially Excel, and IT platforms in general
  • Fluent in English, both written and spoken and an excellent command of French
  • Excellent interpersonal, leadership, communication and management skills
  • High ethical standards and absolute confidentiality

Offer

  • This is a unique opportunity to join a young and dynamic company whose vision is to change the way IP firms and IP owners around the world manage their intellectual property administration.
  • Based in Brussels, the successful candidate will play a key role in the development of the company.
  • A real challenge both strategic and operational, with many high level contacts.
  • The opportunity to develop your entrepreneurial capacities in a strong professional environment.
  • An attractive salary and a full benefits package.

Interested?

Please send your application and cv, mentioning reference BE768336 to:

Hudson, attn. Michel Duhein
Avenue Marcel Thiry 75
1200 Brussels
tel 02 610 27 00
e-mail michel.duhein@jobs.hudson.com

More information: https://www.valipatenvoy.com/

Replies will be dealt with swiftly and in strictest confidence.

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