Job Category

Job Experience

Job Location

Expiration Date

23 Jan 2018

The Human Resources Shared Services Department (HRBP) and HR Centers of Excellence (COEs) support business objectives in response to customer inquiries, process Payroll transactions, and administer standardized functions. Payroll Managers responsibilities include the management of day-to-day level 2 operations, including management knowledge, case management, quality customer service, managing new country migrations, business projects alongside adherence to Service Level Agreements (SLAs) and Operation Level Agreements OLAs), and a successful team partnership across H2R.

Within your role, the responsibilities would be:

  • Defining the learning and recruitment strategy for the Payroll Team
  • Conducting a new employee orientation program
  • Provide coaching and assistance to Payroll Team Leaders / Deputies with the development and implementation of corrective actions and developmental action plans
  • Provide support to Team functional specialists, including escalation to senior leadership requests or cases that are exceptions to policy or standardized practices
  • Investigate, evaluate and recommend solutions to complex employee queries
  • Responsible for supporting the Team on interpreting and advising on Company policies and procedures for employees and managers
  • Responsible for case management, analysis, tracking, and documentation
  • Manage day-to-day operations in accordance with SLAs, and OLAs
  • Provide regular feedback on SLA performance to key stakeholders
  • Partner with Tier 1 management to affect a collaborative partnership between level 1 and level 2
  • Setting high standard principles and providing possible solutions to BU obstacles
  • Reviewing employee satisfaction and review / solution and remedy for future similar occurrences where applicable
  • Coordinating the technical set up, working with Global Architects to overcome issues, reviewing and analyzing design and documentation to ensure a fully operational end-to-end process
  • Take ownership and accountability while working collaboratively with other HR / Finance Functions
  • Manage Payroll function in accordance with country-specific deadlines to ensure that all payroll transactions are processed accurately and timely
  • Manage the implementation of interfaces with payroll providers where necessary
  • Perform compliances and audit checks
Job Requirements:
  • Previous Payroll experience within a large organization, preferably in shared services or COE model including managerial experience
  • Bachelor's Degree in Business Administration, Accounting or related field
  • Case management and knowledge management expertise
  • Proven project management skills, including attention to detail and demonstrated ability to manage multiple projects and tasks
  • Managed incumbent country migrations
  • Demonstrated ability to maintain confidentiality and handle sensitive situations with solid judgment and discretion is critical
  • Excellent verbal communication, including proper grammar, tone, and clear spoken voice to ensure solid communication with the client via phone and in person
  • Excellent written communication skills including proper grammar and correct sentence structure to document cases in the Ticket system and communicate with customers and employees via email
  • Ability to adapt to a rapidly changing environment
  • Must be able to successfully interact with all levels within the organization
  • Exceptional customer focus and service orientation
  • Excellent interpersonal skills and ability to manage consensus
  • Strong negotiation and conflict resolution skills
  • Ability to work independently and with minimal direct supervision
  • Strong analytical and problem solving capabilityFunctional experience in Payroll
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Knowledge of SAP, Workday or other HRIS
Salary Benefits:
  • Extensive corporate benefits package.
  • International working environment.
  • All relevant training and coaching for your continued professional growth.
  • Accessible and support management.
  • Free refreshments at the workplace.
  • Social events and team building activities.
  • State of the art office building in the center of Prague.

Please send your CV and cover letter at

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