Membership Team Leader

Job Category

Job Experience

Job Location

Expiration Date

05 May 2018

Membership Team Leader
 

As the leading global business association for open and sustainable trade, we bring together over 2,000 retailers, importers, brands and associations from more than 40 countries. Our membership contains organisations of all sizes and all sectors with a combined turnover of more than one trillion euros. 

Our mission is to enable each of our members to enhance human prosperity, use natural resources responsibly and drive open trade globally. These are major challenges and we need to work collaboratively to tackle them. Together we can influence and drive positive change at scale.  

amfori is headquartered in Brussels with a strong network of representatives based across 14 countries. We offer members a practical framework and world-class tools to manage the social and environmental performance of their supply chains and anticipate future trends. We advocate for progressive policy and collaborate with national, European and international partners to achieve social, environmental and economic progress. 

Committed to, “Growing high-performing people to become the leaders of a sustainable tomorrow”, we currently have the following exciting opportunity: Membership Team Leader.

Job Description 

Role:

Accountable for leading the Membership Team in enabling amfori members and their business partners to, enhance human prosperity and use natural resources responsibly, through their supply chain and trade activities.  Aiming for Excellence in Membership Satisfaction, with Fairness and Respect for all internal and external stakeholders

Location: Brussels                     

Scope: Global

Report to: Senior Manager Monitoring and Continuous Improvement

Scope of Work

Membership Team Leadership

  • As part of the Membership Team lead personnel to deliver operational goals and objectives, providing appropriate, direction, guidance, support and coaching as identified and required.

Member and Key User Support

  • Primary contact for identified member and key users' enquiries, questions, providing timely and accurate information with regards to the organisation’s benefits, policies and procedures.
  • Oversee and engage in the Membership Team’s work with members on issues and challenges to find appropriate solutions
  • Lead the Memberships Team’s support and guidance on use of amfori technical interfaces (amfori BSCI and amfori BEPI Platforms, amfori Academy, Dashboards, etc.)
  • Lead the Membership Team’s amfori Network support

Capacity Building

  • Lead the Membership Team in the delivery of relevant, appropriate and identified training activities for members and key system users by the Membership Team
  • Lead the Membership Team in the coaching of members in the implementation of amfori systems (amfori BSCI / amfori BEPI)

Membership Development

  • Oversee and support the effective follow-up and progress of potential member enquiries
  • Leading the Memberships Team’s work to ensure active engagement of members in the full breadth of amfori activities and services

Administration and Reporting

  • Lead the development and maintenance of relevant SOPs
  • Lead the management of member progression, including successful on-boarding, engagement and exiting
  • Ensure the timely preparation and delivery of identified reports

Must have:

  • University degree
  • Fluent in English, German and/or Dutch, additional languages are an asset
  • Team leading experience
  • Ability to fit well into a multi-cultural team and work collaboratively
  • Presentation skills
  • Knows how to work under pressure
  • Diplomatic, cordial, articulate and assertive
  • Build strong connections with wide range of members
  • Excellent knowledge of Windows, notably Excel, Word and PowerPoint
  • Strong ability to multi-task and coordinate several projects simultaneously
  • Flexible, Dynamic and open personality

What we offer:

  • An international environment with interesting and challenging field of activities
  • Belgian employment contract with an attractive benefit scheme

The position is located in Brussels.

Please send your cover letter and CV to: jobs@amfori.org
Selected candidates will be invited for an interview.

 

A world where all trade delivers, social, environmental and economic benefits for everyone

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