Membership Coordinator - Frontline support (2x)

Job Category

Job Experience

Job Location

Expiration Date

11 Feb 2019

Strategic context

Vision
Our vision is of a world where all trade delivers social, environmental and economic benefits for everyone. A world where organizations are able to enhance human prosperity, use natural resources responsibly and drive open trade globally. We call this Trade with Purpose.

Mission

We enable organizations to enhance human prosperity, use natural resources responsibly and drive open trade globally

Build our organization to be future fit

We will continue to be strong, flexible and relevant, ensuring our members’ voices shape our strategic approach and all our activities. We will build our membership and our geographic presence to drive change at scale.

Support our members through insight, expertise and influence

We will increase our capacity to monitor and predict trends and developments that impact our members. We will continue to provide world-class tools that enable our members to anticipate trends and effectively manage their supply chains. We will create mutually beneficial partnerships that support our members on their issues.

Inspire action around the world

We will continue to show how individuals and corporations can promote open and responsible trade, acting as a beacon of good practice, pioneering meaningful trade policies and developing a network of ambassadors.

Grow high-performing people to become the leaders of a sustainable tomorrow

We will continue to embed sustainability in our members’ organizational DNA; build capability and capacity and develop best practice business models that enable organizations to achieve their goals.

Prosper by contributing to the Sustainable Development Goals and increasing human prosperity for all

Through our combined membership we will reach a tipping point where business behaviour can positively change society, drive significant impact towards the SDGs and create profitable business.

Culture & Values

  • Leadership: Be a leading force for positive change
  • Collaboration: Foster collaborative networks that empower stakeholders worldwide to achieve a common vision
  • Excellence: Deliver the best we can in everything we do

YOUR ROLE

Responsibilities

  • Provide first line support to amfori members and their business partners
  • Primary contact for member and key users' enquiries, questions, providing timely and accurate information with regards to the organisation’s benefits, policies and procedures.
  • Working with members on issues and challenges to find appropriate solutions
  • Primary support and guidance on use of amfori technical interfaces (amfori BSCI and amfori BEPI Platforms, amfori Academy, Dashboards, etc.)
  • amfori Network support
  • Development and maintenance of relevant SOPs
  • Supporting relevant system protocols and rules
  • Preparing and delivering identified reports
  • Fully support the local amfori office as required specifically in relation to Membership support
  • Represent amfori at agreed regional events, meetings, and conferences as appropriate

Challenges

  • Adapt to all kind of demands from Members & Partners
  • Ability to manage timely pressure
  • Fully support the agreed 24h Service Level Agreement

Experience

  • University degree
  • Fluent in English, Dutch and/or German, additional languages are an asset
  • Presentation skills
  • Knows how to work under pressure
  • Diplomatic, cordial, articulate and assertive
  • Build strong connections with wide range of members
  • Good knowledge of Microsoft Office, notably Excel, Word and PowerPoint
  • Strong ability to multi-task and coordinate several projects simultaneously
  • Flexible, Dynamic and open personality
  • Ability to fit well into a multi-cultural team

If interested, please send your cv to jobs@amfori.org

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