French+Italian Technical Customer Support B2B

Job Category

Job Experience

Job Location

Expiration Date

29 Jan 2020

Are you passionate about Customer Care?

Do you enjoy working in an international environment at a challenging tech company?

If you are, this might be your opportunity!

We are looking for a Technical Customer Support Agent.

  • Customers will look for technical guidance and for advice in addressing their product usage and issue needs.
  • You will provide product information and effective technical support through multiple channels (phone, e-mail, chat).
  • You will investigate and take care of large and complex support matters, where necessary working closely together with peers across all departments to ensure an exceptional and seamless experience for our customers.
  • You will contribute to additional support programs/projects (e.g content delivery, product expertise, targeted proactive support activities).

Job Requirements:

  • You have native or business level proficiency in French and Italian, fluency in English also required (it's our company language);
  • You have excellent proven technical customer support experience of around a year in an international B2B environment;
  • You have excellent communication skills (both written and verbal) as well as a talent to develop good relationships with business customers;
  • Proven experience (and success) in sales is an advantage;
  • You are technically proficient; knowledge on fields relevant to Telematics (vehicle electronics, telecommunication, GPS) is a clear advantage; basic knowledge of PC hardware; good knowledge of Windows OS; knowledge of web browsers (Internet Explorer, Mozilla);

Benefits:

  • You will never get bored!
  • We move fast like a “start-up” but have the backing of a billion euro company.
  • We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with.
  • Different cultures. Our colleagues come from all over the world, with 55 nationalities and counting.
  • Competitive salary.
  • Private health insurance (including children and partners).
  • Pension Plan.
  • Lunch Vouchers + free coffee and fruit at the office.
  • The chance to work in a fast moving, innovative and international environment, dealing with all kind of different countries and cultures.

If interested apply here https://alljobs.recruit4work.eu/jobs/805438-french-italian-technical-customer-support-b2b?promotion=137511-trackable-share-link-caterina

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